Skip to content
  • There are no suggestions because the search field is empty.

How to complete a Booking as a Yourgi Pro

Bookings are the center of your business. Our network of thousands of pet parents is at your disposal. We want to help grow your business and watch you thrive. So how does the process work exactly? Let’s find out!

How is a Booking Submitted  

The Yourgi platform has a Yourgi Pet Parent platform where pet parents will search their area for Pros like you! They will be able to place a reservation if their pet meets your restrictions, including:  

  • Species  
  • Age 
  • Size 
  • Neuter/Spay Requirements  
Accepted Pets Dog Size

 

Once a pet parent submits a request, you as a Pro will have 72 hours to accept the reservation, or the booking will be auto canceled.  

To avoid missing any bookings, be sure your notifications are on and to your liking in the Notifications Tab:  

Enabling notifications

 

How to Accept a Booking  

When a new bookings comes through, you will want to check the Bookings Tab. Here is where you will find bookings that need to be reviewed and accepted or declined. As a reminder, you will have 72 hours to accept the reservation, or it will be auto canceled.  

 A computer screen with a white background AI-generated content may be incorrect.
 
 
Click the ellipses within the reservation to: accept or decline the booking, message the customer, or report an issue:  

 

A close-up of a computer screen AI-generated content may be incorrect.

Once you click the Accept option, you can add an optional note to the customer and then click the “Accept” button:  

A screenshot of a computer AI-generated content may be incorrect.

 

Once accepted, the reservation will appear under the “Scheduled” Tab:  
 

A screenshot of a computer AI-generated content may be incorrect.

 

How to Complete a Booking  

Once the reservation has ended and the pet has been picked up, you will want to go to the “All” Tab where you will be able to mark your “Booked” reservations as “Complete” using the 3 dots:  
 

A screenshot of a computer AI-generated content may be incorrect.

 

Quick Tips to Get More Bookings 

Here some info on how to optimize your profile and grow your business!  

✨ Did we tell you about our Yourgi Rewards Program?

Bring your clients to Yourgi and they will be enrolled in the Yourgi Rewards Program where they will be able to accrue points that turn into dollar rewards when they book with you! Don’t worry, any rewards applied will be covered by Yourgi, so your payouts won't be affected!