How can Yourgi Pros submit support tickets or get help?
Yourgi Pros can contact Yourgi Support through the following channels:
- Contact Form at YourgiPet.com: Include your Service Provider ID, issue category, description, and optional attachments
- In-App Live Chat: Go to More → Help & Support in the app. Available 24/7.
- Email: Send an email to support@yourgipro.com. Standard response time is within 24 hours.
- Phone Support: Available during business hours call (888) 873-8016 24/7.
- Emergency Support Line: whiskerDocs is available 24/7 for urgent pet safety concerns please call 844-905-4278.
When to Use the Emergency Line (with whiskerDocs support):
The emergency line connects Yourgi Pros with whiskerDocs, a team of licensed veterinary professionals offering 24/7 support for the following situations:
- Emergencies: Immediate guidance when a pet experiences a sudden health issue during care.
- Possible Symptoms of Illness: Support for signs like appetite changes, lethargy, vomiting, or unusual behavior—helping determine urgency and next steps.
- Toxins & Poisons: Expert advice when a pet ingests harmful substances (e.g., chocolate, medication, toxic plants).
- Financial Concerns: Clarification on medically necessary care versus optional treatments when cost is a concern for the client.
- Behavior Issues: Strategies to manage fear, aggression, crate anxiety, or other behavioral challenges while in your care, plus insights to share with pet parents.
- Chronic Conditions: Care guidance for pets with diabetes, allergies, arthritis, or other long-term health issues, including medication routines and monitoring tips.
- Medication Questions: Help with proper administration, potential side effects, dosage timing, and when to seek follow-up care.
- General Pet Care: Expert recommendations for nutrition, grooming, enrichment, and exercise tailored to each pet’s needs.
- Wellness & Preventive Care: Up-to-date information on vaccinations, preventive health, and wellness practices to support pet parent education and consistent care.
